Verizon has confirmed that the extreme service outage was not caused by a cybersecurity breach but was some kind of software problem. Details are still being reported.
"This was a software issue and we are conducting a full review of what happened. As of now, there is no indication that this was a cyber security issue," the telecom giant said in a statement sent to Mashable.
Following a countrywide service outage that resulted in millions of error reports, prompted the Federal Communications Commission (FCC) to respond, and could have impacted emergency services for costumers across states, some online speculated that the scale of the event could have been caused by a breach of its systems.
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At the time, Verizon kept mum about the cause, instead saying it was focused on reinstating service as it had teams on the ground. The company didn't include any details on where Verizon teams were working. "We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible," the company said in a social media post.
Verizon then issued an apology and offered affected customers a $20 credit the morning after the outage, writing in a post on X: "
Chase joined Mashable's Social Good team in 2020, covering online stories about digital activism, climate justice, accessibility, and media representation. Her work also captures how these conversations manifest in politics, popular culture, and fandom. Sometimes she's very funny.
